Refund Policy

1. Overview

This Refund Policy explains how refunds are handled for bookings made through CleanSwift. This policy applies to all users of our car detailing booking platform. By using CleanSwift, you agree to this Refund Policy.

For questions about refunds, please contact us at support@cleanswift.app.

2. Cancellation and Refund Eligibility

2.2 Late Cancellation

Cancellations made less than 4 hours before the scheduled service time may incur a cancellation fee. The amount of the fee depends on the timing of the cancellation and the service provider's policies. Partial refunds may be available at our discretion.

2.3 No-Show Policy

If you fail to be present or provide access to your vehicle at the scheduled service time without prior cancellation ("no-show"), you will be charged the full service amount and no refund will be provided.

3. Completed Services

No refunds are provided for completed services, except in cases of material service failure. A material service failure may include:

• Service provider did not arrive at the scheduled time and location
• Service was not performed as described or agreed upon
• Service caused damage to your vehicle (subject to verification)
• Service provider engaged in unprofessional or unsafe conduct

If you believe you have experienced a material service failure, please contact us at support@cleanswift.app within 24 hours of service completion. We will investigate your claim and determine refund eligibility on a case-by-case basis.

4. Refund Processing

4.1 Processing Time

Refunds are typically processed within 5-10 business daysafter approval. The exact timing may vary depending on your payment method and financial institution.

4.2 Refund Method

Refunds will be issued to the original payment method used for the booking. If the original payment method is no longer available, we will work with you to arrange an alternative refund method.

4.3 Partial Refunds

In some cases, partial refunds may be issued. For example, if you cancel late but the service provider has not yet departed for your location, a partial refund may be available. The amount of any partial refund will be determined on a case-by-case basis.

5. Service Provider Cancellations

If a service provider cancels your booking, you will receive a full refund automatically. We will notify you as soon as possible if a service provider cancels, and we will work to help you find an alternative service provider if desired.

6. Weather and Force Majeure

In cases of severe weather or other circumstances beyond our control that prevent service delivery, we will work with you to reschedule the service or provide a full refund. Such circumstances may include natural disasters, extreme weather conditions, or government-mandated restrictions.

7. Rescheduling vs. Refunds

If you need to change your service time, you may reschedule your booking up to 2 hours before the scheduled service time (subject to availability). Rescheduling is often preferable to cancellation, as it allows you to receive the service at a more convenient time without losing your payment.

If rescheduling is not possible or you prefer a refund, standard cancellation and refund policies apply.

8. Disputes and Appeals

If you disagree with a refund decision, you may contact us to appeal. Please provide detailed information about your booking and the reason for your refund request. We will review your appeal and respond within 5-7 business days.

9. Contact Us for Refund Requests

To request a refund, please contact us with the following information:

• Your booking confirmation number
• The date and time of your scheduled service
• The reason for your refund request
• Any relevant photos or documentation (for service failure claims)

10. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of CleanSwift after any changes constitutes acceptance of the updated policy.

11. Related Policies

This Refund Policy should be read in conjunction with our Terms of Service and Privacy Policy.